At Taprobana Naturals, we strive to provide you with high-quality products that meet your expectations. However, we understand that there may be instances where you need to return a product. Our Returns Policy is designed to assist you with your return and make the process as easy as possible.

1. Eligibility for Returns:

• You may return most new, unopened items within 30 of delivery for a full refund.
• Items must be in their original condition, with all tags and packaging intact.
• Certain products, such as perishable goods, personalized items, or items marked as final sale, may not be eligible for return.

2. Initiating a Return:

• To initiate a return, please contact our customer service team at taprobanannatural@gmail.com within 7 of receiving your order.
• Provide your order number, the item(s) you wish to return, and the reason for the return.
• Our customer service team will guide you through the return process and provide you with a return authorization.

3. Return Shipping:

• Customers are responsible for return shipping costs unless the return is a result of our error or a defective product.
• We recommend using a trackable shipping service to ensure the safe return of the item.

4. Refund Process:

• Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
• If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within7 days.

5. Exchanges:

• If you received a defective or damaged item, please contact us immediately for assistance. We will arrange for a replacement or refund.

6. Contact Information:

• For any questions or concerns regarding returns, please contact our customer service team at taprobanannatural@gmail.comor +94 77 985 3935

This Returns Policy is subject to change without notice. Please review it periodically for updates.

Thank you for choosing Taprobana Naturals.